If you have purchased a product, we give you the choice to either pick up your product(s) from our store or to get your product(s) delivered at the address of your choice. Store pick up is at no additional cost. Delivery of product(s) worth Rs.15,000 including VAT or more are at no additional cost. Delivery of product(s) worth less than Rs.15,000 including VAT shall be charged by us as per the delivery costs displayed on our website when confirming your order(Currently Rs.700 Incl. VAT, but subject to change).
We only deliver to mainland Mauritius. We do not guarantee any specific delivery timeframe or delivery date. When we are ready to deliver the products, our delivery agent will contact you to arrange delivery. We are not able to guarantee a specific time for delivery on the date agreed (other than between 9am and 5pm) and you are required to ensure that there is somebody present at the address of delivery, with authority to take delivery on your behalf at the agreed date. If there is nobody to accept delivery of the product(s) on the date agreed, you will be required to either collect your products at our store (without any entitlement to a refund for the delivery costs) or pay the costs of delivering your product(s) anew. We exclude our liability for any claim which you may have in relation to delayed delivery or failure to deliver, except that if you have not received your product(s) within 10 business days of having received the acknowledgement of payment from us, you shall be entitled to claim a full refund of the price and delivery cost you paid for the product(s). Such claim for refund shall constitute your only remedy in case of delayed delivery or failure to deliver the product(s) you ordered. When you or the person representing you takes delivery or collects the product(s) purchased, you / that person shall verify the product(s) purchased and you are required to note on the delivery receipt handed over to the person delivering the product(s) any complaints which you may have in relation to the product(s). Failure to do so at time of delivery will prevent you from making any claim for defective or non-compliant products subsequently.